Here are some of the Frequently asked Pre Sales questions from current clients.
1. Why APS InfoTech?
APS InfoTech is a India based company with its own dedicated support center in
India. Thus you get the cost advantage of Indian rates with quality support and
staff. APS InfoTech can serve all your technical support needs, you can choose a
package to best suit your requirements, or we can even help you by creating a
custom plan that best suits you. To put it simple, you pay just for what you
2. Why do I need to outsource my services to
If you have infinite resources, you shouldnít. But if your business is like rest
of us, you need to maximize your investments without sacrificing quality of
support your clients receive. By outsourcing the technical support you are
allowing yourself to focus your effort and money in managing, marketing and
growing. We will take care of your clients the same way you would. Thatís our
promise to you.
3. What is the infrastructure that I need to
subscribe to get the technical support services?
You do not need any infrastructure for us to provide you the services. We have
the entire infrastructure and will give you all of the support you need by
remote service. Only requirement is that you need to have a helpdesk/ticket
manager installed. If you do not have one we will be happy to install one for
you for FREE.
4. Can I get a free trial to check out your
Sure, we can do that. After all you are entrusting your customers in our hands.
We can give you a free trial for one week for Customer Ticket Support, after you
sign up with us for free trial. Once you signup, please allow couple of days for
us to start your free trial.
5. Do I get quality service for your amazingly low
As you know high quality is required to keep us in the business for the long
haul. Donít let our low rates fool you. We offer a quality service at
competitive rates because our support center is located in India. We are able to
benefit the low cost of living in India. We attract and keep the best talented
support engineers for our support center. We own the support center and do not
outsource to third parties like some other providers.
6. What do you mean by Silent Partner?
Silent Partner means that your client never knows the source of the response
delivered to him/her. S/he will always get the feeling that you are directly
dealing with him/her.
7. How does your support team work for me?
When you sign up with APSInfoTech.com you remain in control for your clients'
support. When your customer sends an email to your support system, the APS
InfoTech team replies on behalf of you. Your customer never knows that it is not
you who has responded to his/her enquiry. Thus we work behind the scenes for
you, and your customer gets the response on time, always. We take periodic
feedbacks from you to adjust the support process to meet your business
objectives. You can be involved as much or as little you desire.
8. Do you provide support only to hosting companies?
No. Though we are specialized in giving support to the hosting companies, we
also handle requests from other computer related domains. All you need to do is
to provide the reference materials/documents needed for our support personnel to
study your operations, processes, issues, resolutions etc.
9. Where are you located?
Our corporate office and the support center is located in India.
10. What is your average response time and average
Response Time for Standard Technical Support, Billing Queries, and
Sales Queries, we will use our best endeavors to respond to a minimum of 90% of
Valid Queries within 30 minutes of the query being lodged, and to provide the
relevant customer with an effective answer to their query within 6 hours of the
query being lodged.
11. Which all commercial control panels are you
Our Support personnel are well experienced with
12. Do you provide voice support?
Yes. We provide voice support for your clients' enquiries through phone/VOIP.
Our voice support technicians are well trained to handle your queries through
phone, the most fastest way to get your problems resolved!
13. Can I have a custom plan?
Yes. You can request for a custom plan that is optimal for your particular
needs and get your custom plan created. You may also avail special
discounts/offers on the custom plans created.
14. Do you provide discount on bulk purchase?
Yes. We provide discount on bulk purchase, but it is solely on the discretion of
the APS InfoTech administrator.
15. What are the common web server issues that you
Common Web Server Issues
Password protection issues
Site oriented IP blocking issues
Apache Handler problems
URL blocking and redirection issues
Secure Cert problems
16. What if I need to continue your service after
the free trial?
After one weeks' free trial you can continue your subscription by contacting us
online or mailing us at
firstname.lastname@example.org to reorder the service. Please note that you can avail
only one free trial and all the subsequent subscriptions will be paid.
17. What are the Common System Administration Issues
that will be handled?
The following are the common system administration issues that will be handled
Apache/IIS Web Server Operation and
Blocked Service Handling
Web Statistics Configuration
Log File Analysis
Firewall Configuration and
Kernel Patching and Upgrades
18. Do you support all the 3rdParty Software
installed on my server?
Yes. We handle almost all classes of third party software installed on your
server like ModernBill, HelpDesk systems etc. If you have installed any uncommon
third party software, we can support it for you, provided you avail us all the
necessary documentation and manuals for the same.
19. Do you support servers with adult content?
No, we do not involve in acts like porn hosting and adult content serving.
Requiring us to provide support for the kind will be violation of the Terms of
Service and hence may lead to the termination of the service.
23. Which all Operating Systems do you support?
We are proficient in
Windows 2003 Server
24. How secure is my data on your servers?
We store information just enough for the purpose availing you the service you
have subscribed to. These information will be stored in encrypted format so that
in case of a hack, your data is still protected.
26. What are the Common Mail Issues that you deal
Our technicians can effectively handle issues regarding the following mail
POP-before-SMTP and relay denied
Email filter issues with Procmail